Claims

At facilitâs, we recognise that what your clients really want from their insurance is help and support when a loss occurs.

In order to provide the widest possible service, we have established a number of telephone helplines, aimed at giving your clients that assistance when they need it.

For incidents where there has been damage to the premises or contents, or in the event of injury to someone which happens in relation to the business, please telephone us on

0870 0603345

If the incident relates to legal matters as covered under the Legal Expenses section of your policy, please call the Claims Administrator on

0117 927 1850

Otherwise, if you, your family or your employees need to use the confidential counselling service, please call the counselling helpline on

0117 934 2121

All of these helplines are available 24 hours a day, 7 days a week, so that whenever a problem arises, help is not far away.

facilitâs – we’re here to help